If you are unsure of the delivery location or fruit and roses availability, please give us a call:
- Australian Callers: 1300 767 376
- International Callers: +61 2 8415 9206
- Mon-Fri: from 7:00am to 6:00pm
- Saturdays: from 8:00am to 2:00pm
- Sundays: from 8:00am to 2:00pm
General Delivery Information
A. Can I select a time for my fruit delivery?
For regular delivery or same day delivery, you can select the latest time you would like the flower delivery to arrive. If you select 'by 6.00pm', your order will arrive anytime up to (before) 6.00pm on the day of delivery.
Available delivery times depend on the time you place your order and how far away the location is from our dispatch. If you would like express delivery, these factors will affect the timing of your home delivery.
During special events, fruit delivery times are only set to 'by 5.00pm' for business addresses and 'by 7.00pm' for residential addresses. No VIP same day delivery roses or timed deliveries are available during special events.
B. How much is fruit delivery?
Delivery charges start from $19.95. Charges are based on the time of ordering, the delivery location and what you choose as the delivery time.
To check how much is your delivery, please go through the Checkout once you have selected a product.
Step 1 - Enter your Delivery Suburb
Step 2 - Enter your Delivery Date
Step 3 - Select your Delivery Time option (deliveries can be made anytime up to or before selected time).
Your fruit Delivery Charges will be calculated and displayed in your order total.
C. How do I know my fruit have been delivered?
Did you make an anonymous fruit hamper delivery or order for ‘fruit delivered tomorrow’? To check if your fruit hamper was delivered, give us a call the next day or check the status of your order through your account by clicking the link in the order confirmation you received by text or email. Once your flowers have been delivered, you will also receive a text message as delivery confirmation.
To check, give us a call the next day.
Australian Callers: 1300 767 376.
International Callers: +61 2 8415 9206
D. What happens if I supply the wrong address?
If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but we do not offer florist free delivery. You’ll have a charge of 50% of the original order cost plus the additional delivery charge.
If you ordered a flower or rose same day delivery but provided the wrong address, we are unable to still make the same day flower delivery if you do not contact us by 2pm. However, rest assured that we will try our hardest to provide you with next day delivery roses or flowers instead.
E. Are you sending fruit on the weekend?
We deliver our fruit hampers on Saturdays! However, deliveries are by 5.00pm or by 7.00pm, and for same day delivery on a weekend you must place your order by 2pm. For more flexible deliveries, please select a weekday.
Sunday delivery is available in Sydney, Brisbane, Melbourne, and Perth.
F. Public Holiday Deliveries
Fruit Only is unable to deliver to certain locations during Public Holidays. Please be advised that delivery restrictions vary between States. To check if a delivery is possible give us a call.
Australian Callers: 1300 767 376.
International Callers: +61 2 8415 9206.
G. Delivering Your fruit Order
At Fruit Only, we are aware that every fruit delivery is unique. To help us send your fruit gift smoothly, during the checkout process you’re required to select an ‘Address Type’ and then further delivery requirements.
I. Sending fruit to a Business Address, ea. fruit delivery Sydney CBD?
You need to tell us whether we should:
- Deliver to Reception.
- Drop to Delivery Dock.
Please check that the recipient will be available on the day up until your selected delivery time.
Fruit Only is not responsible for orders not collected by the recipient on the delivery day from either the Mail Room or Reception areas of the business.
II. Sending fruit to a Residential Address?
You’ll need to tell us whether we should
- Leave the order by the front door of the house.
- Leave the order by the back door of the house.
- Leave order at foyer/reception of security building or apartment block.
Please note, if the courier does not deem it safe to leave the order, it will be returned to dispatch.
A courier may deem a delivery location unsafe if:
- There is no sheltered area to leave the goods away from street or public view
- There is no access to the building, unit/apartment or no suitable place to leave the delivery.
III. Sending fruit to a School Address?
You’ll need to tell us whether we should:
- Deliver to Reception/Administration Office
To resend, there will be a refreshment and redelivery fee will apply.
It is required that you select a delivery time of by 3.00pm or earlier for school deliveries. Please consider when school holidays are on when placing your order.
Upcoming Special Event Deliveries – Valentine’s Day, Mother’s Day, Christmas
Christmas Deliveries: 10-24 December 2024
Valentine's Day: 14 February 2024
Mother’s Day- Sunday 12th May 2023
All orders placed during special event periods are final and Fruit Only will not accept any changes, amendments or cancellations to orders.
Delivery terms and conditions are subject to change during special event periods.
Please Note: Deliveries to School Addresses during special events such as Valentine's Day, Christmas or Mother's Day may be restricted.
Do not hesitate to contact one of our friendly customer service representatives to answer any further queries or concerns you may have.
Call within Australia: 1300 767 376
Call from Overseas: +61 2 8415 9206