At Fruit Only, we are dedicated to providing an exceptional level of customer service. We value your business and patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative.
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Do you really deliver only fruit?
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Our speciality is fruit, but our range of gift baskets can also be sent with delicious chocolates, nuts and exquisite champagne or wine. Have a browse of our range to find the best gift to send!
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What is the deadline for placing an order?
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Deadlines vary based on delivery location.
Generally, it’s best you place an order in the morning the day before you want it delivered. For same day deliveries, it’s best to place your order early in the morning, preferably before 9.00am.
To check the deadline for a specific location, give us a call on 1300 378 486.
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Where do you deliver?
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We currently deliver to all suburbs of metropolitan Sydney, Melbourne, Adelaide, Perth, Canberra, Brisbane, Gold Coast, Sunshine Coast and Toowoomba.
To check if we deliver our fruit only range to a particular suburb, give us a call on 1300 378 486.
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How do I know if you received my order?
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You will receive email confirmation that we have your order.
If you have placed an order online and not received an email, please call 1300 378 486.
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What methods of payment are acceptable?
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You can pay using paypal online and we accept all major credit cards (VISA, MasterCard, American Express and Diners Club).
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Do you deliver on the weekend (or public holidays)?
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We do deliver on Saturdays, although it depends on the delivery location.
We do not deliver on Sundays or public holidays.
To check if we can do a Saturday delivery, give us a call on 1300 378 486.
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Can I make changes to my order?
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It depends.
Alterations must be requested before 1.00pm (Eastern Standard Time) the day before the delivery date.
We are unable to fulfil alterations and refunds for orders already prepared and/or in transit. Depending upon the alteration you may have to pay for any additional fees or charges incurred.
For all alterations please contact our Call Centre on 1300 378 486.
Please note that during the Special Events and /or Public Holidays The Roses Only Group reserves the right to not accept alterations to any orders.
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Has my fruit basket been delivered?
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If you would like to know if your gift has been delivered, please give our Call Centre a call on 1300 378 486 a day after the set delivery date. By then, we should be able to confirm with our couriers if the delivery was made.
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What if the recipient is not home upon delivery?
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If the recipient isn’t at home, there are three things that could happen.
1. The courier will leave the goods at the front or back door if the sender has requested they do so.
2. If the courier deems it safe to leave the goods at the front or back door, the goods will be left at the suitable location.
3. If it’s not suitable to leave the goods, a calling card will be left at the door or in the letterbox asking the recipient to contact the florist and arrange a convenient time for redelivery. Additional charges will apply.
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What happens if I supply the wrong address?
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Please be very careful in providing us with correct and up to date information.
If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
If we are unable to deliver to an incorrect address and the order is returned to our dispatch, we can redeliver, but at a charge of 50% of the original order cost plus the additional delivery charge.
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What if I need to request a delivery time?
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All Fruit Only orders will arrive by 5.00pm for business addresses and by 7.00pm for residential addresses. This means that the delivery will arrive anytime up to or before those times.
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Are there any additional charges?
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Yes, there is a flat $9.95 delivery cost per product ordered.
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Are my details secure when ordering online?
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Our site is secured using a VeriSign Digital Certificate. This ensures that all information you send to us over the Internet will be encrypted. If another user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when ordering, by the appearance of a security notice when you enter a secure page, although this notice does depending on browser security settings. Also, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon.
A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.
Digital Certificates, technically referred to as ‘Secure Sockets Layers’ (SSL), are used internationally by all major E-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us.
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What if I want to cancel my order?
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Orders can be cancelled only if notice is received 24 hours prior to the scheduled delivery date. However orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellation of orders incurs a $30.00 administrative fee. Money will be refunded less this fee.
If notice is within the 24 hour window and it is possible to cancel the order, the customer will be refunded only 50% of the total order cost.
A cancellation notice must be over the phone, please call 1300 378 486.
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What if my credit card is declined?
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You will receive an onscreen notification if your credit card is declined. If this is the case, perhaps try another credit card. Or you have the option of forwarding your unpaid order to us and one of our gift consultants will contact you to process the payment from our end.
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What is the currency of the prices shown?
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All prices are in Australian dollars.
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Can I set up a Corporate Account?
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We aim to assist our corporate clients by providing a number of payment options.
Corporate Accounts are available for clients wishing to place orders with us on a regular basis.
To find out more, please contact our Corporate Sales Team on 1300 922 221.
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