Frequently Asked Questions

Do you really deliver only fruit?

Our specialisation is fruit and this is what we do best. Our range of fruit baskets also include complementary items such as wine, chocolates and other gifts, depending on the season.

What is the deadline for placing an order?

The deadline for all same deliveries is 11:00am. Please be aware that deliveries can be executed in Sydney, Melbourne, Brisbane, Adelaide, Toowoomba, Perth, Canberra, Sunshine Coast and Gold Coast from Monday to Friday.

Where do you deliver?

Currently we deliver to all suburbs of metropolitan Sydney, Melbourne, Perth, Adelaide, Canberra and Brisbane. We can also deliver to the Sunshine Coast , Gold Coast and Toowoomba.

How do I know if you received my order?

As soon as your order has been placed online, you will receive an automatic email confirmation of receipt of your order. Once your order has then been received by a member of our Internet sales team, the finer details of your order are carefully examined, so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements. Once your order has been successfully processed, you will receive a second email confirming payment and delivery details.

What methods of payment are acceptable?

For orders placed over the telephone and online, we accept all major credit cards: VISA, MasterCard, American Express, Diners Club and Bankcard. Should you wish to place your order over the telephone or online and do not have a credit card, we do accept Australian Postal Money Orders. Please post all money orders to Accounts Receivable at our Head Office location. Be advised that payment must be received before your order may be processed. For in store purchases, we also accept EFTPOS and cash payments.

Do you deliver on the weekend (or public holidays)?

We can deliver on Saturdays to Sydney, Melbourne and Brisbane only. We do not deliver on Sundays or Public Holidays.
Unfortunately we do not deliver to the Sunshine Coast, Gold Coast or Canberra on the weekend or public holidays.

Can I make changes to my order?

Changes can be made to your order but conditions do apply. Please notify us immediately should you have to make any changes to your order. A fee of $15AUS will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change has been made. Regretfully, once delivery has been made at the original address provided, we cannot resend to a new address. Once your order is en route for delivery, changes to any card message may not be made.

Phone: 1300 767 376
International: +61 2 8346 9333
Email: Contact us

Has my fruit basket been delivered?

In order to avoid disappointment, we are not able to provide an indication of approximate delivery time, as it may change over the course of the day.

What if the recipient is not home upon delivery?

Should the recipient not be home when your delivery is made, the following may occur:

The basket will be left at the recipients front or back door, if:
a) Requested to do so by the sender; or
b) If our experienced couriers deem it safe to do so

or

we will attempt to contact either the sender and/or recipient to determine the best course of action.

What happens if I change my mind?

Should you wish to change the delivery address or items you wish to send and your order HAS NOT already been expedited, we can change the delivery address for you. If your request is within 24hours of delivery, a fee of $15AUS will be charged to redirect your order and delivery for the desired date may depend on the time at which you make the changes.

What happens if I supply the wrong address?

Please be careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee of up to $15AUD will apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

What if I need to request a delivery time?

Unfortunately we are unable to specify a delivery time. All deliveries will be delivered by 5pm for business and 7pm for residential addresses.

Are there any additional charges?

Fruit Only tries to include as many areas on the free delivery service. However. some areas will incur a small delivery fee. Please contact us for more information.

Are my details secure when ordering online?

Our site, www.fruitonly.com.au, is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when ordering on www.fruitonly.com by the appearance of a security notice when you enter a secure page (depending on browser security settings). As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.
Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

What if I want to cancel my order?

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Fruit Only 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 100% of the total order value as we are unable to cancel orders that are already prepared and are with our courier for delivery.

What if my credit card is declined?

Please assist us in the ordering process by ensuring that all fields are filled in correctly and that you have double-checked both your credit card number and the expiry date. You will be notified online immediately if the transaction was succesful or not. If for some reason your credit card transaction was declined online, and you have already contacted your bank to resolve the problem, you still have option to send your order to our Online Service Staff and contact us later to clarify the issue.
Your declined order will be kept with the Call Centre staff for up to 48 hours and then cancelled, if we will not hear from you.

What is the currency of the prices shown?

All prices are in Australian dollars.

How can I set up an account?

If you are thinking about purchasing our products and services frequently, we can make ordering easy and hassle free. To obtain an application for an account please call our Accounts Department on (02) 8346 9311. Please be advised that the process is not instantaneous and may take several days to complete.